Inoperative EPF Account – Trace & Track – EPFO Online Helpdesk

The Employees’ Provident Fund Organization (EPFO) has around Rs.27,000 crore lying in inoperative accounts. There are chances that a small portion of this unclaimed money is yours. Many employees feel that the EPF account transfer is a cumbersome process and is a painful experience. It is often observed that we just ignore to transfer the funds to the existing EPF account.

EPFO do not pay interest on the EPF account, where no contributions (no activity) have been received for 36 or more months continuously. EPFO considers this type of account as an ‘Inoperative EPF Account.’ It is a daunting task to trace an inoperative EPF account and also we hardly get any help or support from EPFO.

In this post, let us understand – How to trace an inoperative EPF account? How to trace an old Employee Provident Fund a/c? What is EPFO’s online inoperative EPF account help-desk? What is the procedure to submit an online request?

Now, things are changing for the better at EPFO. It’s a good time to remember your long forgotten EPF account. And to make your job of staking a claim easier, an EPFO inoperative account online helpdesk has been launched recently.

Trace & track your Old & Inoperative EPF account using EPFO’s Inoperative Account Help Desk

The helpdesk works on the basis of how much and how accurate is the information that you can provide about your old / dormant EPF account(s). So, the more you provide, the better it is.

  • Visit epfindia portal and click on ‘Inoperative A/c Helpdesk’ link.
  • This will take you to ‘EPFO helpdesk website.’
  • Click on ‘first-time user’.
  • You have to provide a small description of your problem and click on ‘next’ button.
  • In the next screen, you have to provide your old employment details. These details are like – your old company (establishment) code, PF account number, company address, date of joining etc.,You may use ‘search establishment’ option to get your old company details. (I believe that it is not mandatory to provide all the details. But, provide as much information as possible). Click on ‘next’ button.
  • In the next page, you will be asked to enter your personal details like – your name, mobile number, date of birth, email id etc., Note that mobile number and name are mandatory fields. You can also enter your Aadhar number, PAN number and Bank account Details.
  • Once you have keyed in the required information, click on ‘Generate PIN’. You will receive PIN on your mobile number. You need to enter this PIN to get the ‘Reference number’ on the screen. Kindly save the reference number for future use. ( In-case if you forget the reference number, you can get it, provided you have entered your DOB while submitting your personal details)

After submitting the request to the helpdesk, your query will be forwarded to the concerned EPFO’s Field Officer (Regional office). This happens if you have provided your old company’s code (Establishment code). If you have not provided the establishment code, your query is routed to the centralized EPFO helpdesk. They will call you to get more details and then your query will be forwarded to the concerned field officer to trace the old & inoperative EPF account.


Related Latest Article Why should you Withdraw Old EPF Account Balance? | In-operative EPF A/c Timeline


How can I check the status of my request on EPF Inoperative Account Helpdesk online portal?

EPFO helpdesk portal has a facility to track the status of your request(s), based on the reference number.

  • Visit EPFO helpdesk portal.
  • Click on ‘Existing User’.
  • It takes you to a new window as below and click on ‘Login’ as ‘Registered Member.’ Enter the reference number and mobile number to check the status of your request.
  • If you have forgotten the reference number, click on ‘Forgot reference no’. In the next screen, you have to enter the mobile number and Date of Birth to receive your reference number.

Once your account is traced by the EPFO’s field officer, you will be notified through an SMS. You need to either withdraw the monies (by submitting Form 9) or transfer your old EPF account to your current EPF account.

If you are currently employed and have activated your Universal Account Number (UAN), link the old EPF account with your current EPF Account. Once the linking is complete, you can transfer the EPF funds online.

Trace and track your old EPF accounts. Even if the amount of your claim is small, reclaim it NOW. Kindly share your views on EPF inoperative EPF account help-desk facility. Cheers!


Latest Update (30-March-2016) : The Employees Provident Fund Organization (EPFO) has decided to provide Interest on Inoperative Accounts from 1st April, 2016.

Latest News (31-Oct-2016) : ‘Rate of Interest on Inoperative EPF accounts’ – EPFO to pay 8.8% as interest on Inoperative EPF (Employee Provident Fund) accounts. In case of EPF, if there is no contribution paid during the last 36 months, then that account is classified as “inoperative”. The inoperative accounts are not being paid interest since 2011. Around Rs 42,000 crore is lying in “inoperative accounts” across the country. About 9.70 crore employees will benefit from this proposed notification. Henceforth, the concept of Inoperative accounts will cease to exist. (Source : PTI & Union Labour Ministry)

Latest update (16-Nov-2017) : If an employee who is a member of EPF scheme, quits or retires from his employment and continues holding the accumulated PF balance, he/she has to pay tax on interest from the date of unemployment. So, the interest on EPF is tax-exempt only when the member is employed and the Interest credited to an employee provident fund (EPF) account after an individual ceases to be in employment is taxable in his/her hands in the year of credit. Interest that has been accrued post employment is taxable. This is as per the recent order by Income tax appellate Tribunal.

(Source: Times of India & Moneycontrol)


Continue Reading : ‘How to search, find and reclaim monies lying in inoperative Bank Accounts?

(Reference : EPFO User Manual. Photo Credit : rediff.com)

This post was last modified on July 10, 2023 6:30 pm

Sreekanth Reddy

Sreekanth is the Man behind ReLakhs.com. He is an Independent Certified Financial Planner (CFP), engaged in blogging & property consultancy for the last 14 years through his firm ReLakhs Financial Services . He is not associated with any Financial product / service provider. The main aim of his blog is to "help investors take informed financial decisions." "Please note that the views given in this Blog/Comments Section/Forum are clarifications meant for reference and guidance of the readers to explore further on the topics/queries raised and take informed decisions. The information provided, therefore, should not be viewed as financial, legal, accounting, tax or investment advice."

View Comments

  • Hi Srikanth,

    I have one question, can i edit my PF number anytime, if there is any typo error?

    Thank you

  • I don't know my account no. i join in a company in 2006. unfortunately I miss my account no. I get the company code from my friend. now a days company collapse. so I don't found my account no. I contact with epfo help desk at Kolkata ,but they ignore to me without account no. so I registered in epfo inoperative account no they give me a reference no and contact you soon from February

  • Brother Sreekanth Reddy'

    I have Previews epf account number, I trace my PF account number EPF help desk i got my pf number. I need to get my pf balance my account, How to get pf money ? while checking epf wepsite my balance it will come your account marked Inoperative account kindly contact epf office, my Previews company was closed long back. and iam trying to epf wepsite enter Previews and current epf details but i dont have current pf account, when i leave old office iam doing self employe, i have only Previews pf account only. how to get my pf money..

    • Dear Mohammadu,
      Small correction, it should be 'previous' and not 'previews'.
      You may have to visit your area EPF office in person. Submit the completed 'withdrawal form' (visit EPFO website - . Get the form attested by a Public Notary. Since you are not employed, make an affidavit that you are not employed elsewhere and hence withdrawing your EPF money. Submit these documents at regional EPF office. Remember, employer's signature is not required. If possible, submit proofs (if any) that your the company has shutdown its operations.
      Revert to me if you need any help.

  • I have filled up the form for the INOPERATIVE EPF Account on the online portal . But it does not send a Pin number on my phone, although it says the PIN has been successfully sent to your mobile.

    I have tried multiple times but there is nothing and also no helpline number to call.

    Please can you tell me what to do.

    • Dear Eva,
      Did you provide correct mobile number?
      I am not sure as to what could be the reason..

  • Hello Shreekanth, I have read all your articles and I like them all as it gives interesting and helpful information....

  • Hello, At present, I'm in Compnay 'Z' . My pas companies were X and Y.

    I had requested the transfer PF from X to Y 5 years ago. But still amount is not credited into Y account due to technical issue(as per PF office).
    But from X, amount is already transferred but not credited into Y.
    Please suggest what shall i do now?

    My another question is: By simply linking inoperative PF account to UAN, will govt pay interest ?

    THanks
    Mahantesh

    • Dear Mahantesh,
      What are the 'technical issues'?
      Even if you do not link, the interest amount is payable (provided the EPF a/c is not a dormant account)

    • Dear Chaitanya,
      Are you referring to the links that are provided in my article (i checked, url links are fine), or EPFO's website is unavailable?

  • I worked with Fidelity Investments at Level 9, Level 21, DLF Square Building, Jacaranda Marg, Gurgaon and Unitech Business Park Gurgaon worklocations of also named Fidelity Technology India Pvt. Ltd, and they issued me payslips with a HR PF Number. When I enter the same HR PF Number at the EPFO website it shows as record not found. And the message from EPFO says that they will contact me since about a month ago. Is there a way to get to my PF as I need the funds now as I'm unemployed and need the money now.

    • Dear Zubin,
      Did you try contacting your previous employer?
      I heard that Fidelity IT division (India) has been shut down ? Is this true?

      • Thanks for your valuable advice Sreekanth..Keep up the good work. To the best of knowledge Fidelity IT Division was closed sometime during 2010. But some of the IT sub- contractors , developers and vendors like Polaris may still be functioning

        • Dear Zubin,
          Are you able to trace your PF a/c? Did you get reply from EPFO helpdesk?

          • Yes, thank you Sreekanth they did sort of reply, but only sort of. They've closed my case on their own with the closing remarks that such and such were my EPF and EPS accumulations as on April 2015, but they've not indicated the inoperative account number or told me how to access it as I may need it in the short term future ( I think I did not exceed the ten year lock in period). They should atleast have the courtesy to give me a new INOPERATIVE ACCOUNT NUMBER, and tell me how to redeem all the cash in it, as its just lying dormant. Do you know if they will Sreekanth issue all the inoperative account holders a live account number?

          • Dear Zubin,
            Suggest you to contact the nearest EPFO office and get this done at the earliest. You may find the contact addresses on EPFO's website.

  • I WILL LEFT THE JOB SENTAC SALES PVT LTD.YEAR OF 2006.MY PF NO-4907.
    AND HOW CAN REFUND OUR PF ,SO PLEASE HELP ME.

    • Dear Ujjal,
      Kindly follow the steps mentioned in the article.
      Visit the helpdesk portal and raise a service request. Provide your details in the request.

Share
Published by
Sreekanth Reddy

Recent Posts

ITR Belated vs Revised vs ITR-U – Which One Should You Choose?

Filing your Income Tax Return (ITR) is not just about meeting deadlines—it’s about choosing the…

April 29, 2026

Best Pension Schemes in India (2026) – EPS, NPS, APY Explained

Retirement planning in India is often misunderstood. Many people think any long-term savings or investment…

April 24, 2026

Property Valuation Guide: How Your Home Is Really Valued

You’ve probably seen the same property quoted at different prices. One person says ₹60 lakh,…

April 21, 2026

Moratorium Rule in Insurance – When Can Insurers NOT Reject Your Claim?

Buying insurance is easy. Getting your claim settled—that’s where the real test begins. For any…

April 15, 2026

Immovable Property Gifts Above ₹45 Lakh Now Under SFT: What Changes from 1 April 2026?

Gifting immovable property—like land, plots, or houses—is super common in India. Families often do it…

April 11, 2026

The ETERNAL Financial Planning Framework: A Practical Approach to Building Long-Term Wealth

Most people believe that investing alone is enough to create wealth. But in reality, many…

April 9, 2026

This website uses cookies.